CBT News Anchor Joe Gumm sat down with David Kain, Expert Automotive Trainer to chat about his breakout session at the 2017 CBT Automotive Conference.
David will host a DealerTalks Breakout Session titled: Create a Business Development Dealership & Watch Your Business Grow.
Joe asked David the following Questions:
– What is the number 1 reason for lost sales at a dealership?
– How important is commitment to customer service in the success of a dealership ? where does it start? – When dealers are looking to implement new training, do you recommend on site training or virtual training?
– Should dealers focus on increased sales numbers alone when measuring overall success?
– Is there a missed opportunity that you see with dealerships’ workforce not reaching their full potential ?
– Do you have advice on how to prepare dealership personnel for an influx in younger purchase behavior?