General Business Management & Operations

Chip King “Fix the Phones: Your Phone Process and Your Bottom Line”

March 9, 2017 9:40 am - 10:10 am

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Chip King

Your customer’s experience is immediately impacted by your caller’s journey, and making that journey a great one is the biggest area of opportunity that a dealer has. Your bottom line is directly impacted by your phone processes and your phone skills. Learn how to overcome the nationwide statistic that 37% of customers asking for sales aren’t reaching an agent, and of the 63% that do connect, 52% can’t be entered into your CRM because there wasn’t enough contact information collected. By measuring yourself against the national average and learning how to fix the phones in your dealership, you will see your bottom line increase overnight.